Hotels Are Changing for The Better

The Empress Hotel in San Diego uses the KEYPR system. Check-in and open your room door with your phone. Each room also has a tablet for Netflix, , weather, room service, etc.

Tastes change and industries catch-up. Hotels have generally become increasingly more thoughtful. They are finally starting to provide the better user experiences that big tech has been riding. The ACME Hotel Chicago charges $2 for a bottle of VOSS water in the room, it charges $2 downstairs in their cafe. The hotel doesn’t beat you up on mini-bar purchases. They know that making someone find a Walgreens at 11 a.m. for a bottle of water isn’t a good guest experience.

Aloft Chicago O’hare caters to busy business travelers. Their hotel cafe isn’t staffed. Coffee and tea are free. If you want anything just walk past the circular front desk and say “I’m taking this, room 201.” That’s it, they say thanks and there isn’t a big conversation about it, just a nod that they heard you. No lines to buy a granola bar.

If you’re a hotel guest or a hotelier yourself, I am seeing a rapid change in the hotel landscape. Step up your game hotels, your competition is.

My 3 favorite recent hotel stays:

Villa Torretta   
Great B&B, Delightful Host. If you're looking for a full-scale hotel, this is not the place for you. The inn is kept by the owner and a helper. The pace is slower here and the location cannot be beat. We loved our room and the overall experience. I highly recommend. Be patient with non-native English speakers. Visited: 6/2018

The Square Milano Duomo   
High Quality Stay. Literally can't think of a complaint about our stay. The rooms were great, hotel was elegant and staff was very friendly. The staff at the bar and the rooftop bar were friendly. They arranged a drive to the airport for us. 5 Stars. Visited: 6/2018

The Darcy Washington DC   
Cool Vibe . Beautiful boutique hotel near transit and places to eat. The lobby and bar staff were unreal - free afternoon drink in the lobby and at night the pro staff mixed up some interesting drinks. I haven't spent more time in a lobby bar than probably here because it was excellent. Visited: 5/2018

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